If you’ve picked a setup or a tool and you think it’s good for you, you’ve seen a noticeable change in your team’s processes and a positive difference in how they’re handling things. Then, all of a sudden, the urge or curiosity makes you check things out.
It’s like when you’re watching a movie or about to start a series. You start it, you love it, it’s great, it’s funny, or maybe it’s not that funny, but you’re enjoying it and you just want to know more about it. So you visit the subreddit for that movie or series, and you see so many opinions about it, a lot of negative things, and it sours your disposition.
You’re no longer interested in watching that movie, or even if you watch it, you begin to see so many errors instead of seeing the things that made you like it before going to the comments. You’re looking at it through a different lens, and not a very good one.
This is what happens when you have a great tool and everything in place. Maybe you’re trying to improve it, so you go around searching, and you begin to see so many problems with what you’re using. You see so many complaints and so many issues.
But you forget that everything online is highly subjective, and what applies to someone giving their opinion about that tool might not apply to you. If something is working for you, and I mean it’s really working, not when you say it’s working but it isn’t, when you’ve used it over time, your people are comfortable with the way it’s set up, you’re seeing results and meeting your goals, and you’re able to see accurate, reliable numbers representing what your team members have consistently entered over weeks, months, or even years, then I don’t think there’s any reason you should allow the nuanced or very unique situations of others to affect how you see that tool.