Build For

I have videos on reducing friction and adding friction where necessary. Sometimes we need a little friction to ensure that the responses we are getting from our people at different stages are correct or as close to accurate as possible. We don’t want to miss anything, especially in a more regulated industry. Now here, team […]

Low friction is very, very important when it comes to internal tools. I’ve done a lot of videos about low friction and about having the right amount of friction. But in this case, we’re going to focus on low friction. Low friction is necessary when you’ve had problems with people using the tool. Maybe you’ve

There will be times in some forms that we create when we want to get specific information or specific details from users based on their previous answers. We don’t want to bombard everyone with a long list of entries that they have to fill out. Instead, we want to use logical conditions, or conditional branching,

Long forms are a thing, especially for internal teams or for businesses that have certain information that needs to be filled out for a request to be approved. We’ve created solutions for teams that have to fill out long forms. We’re looking at forms with 70 to 150 fields. There are a few things we

I said a lot about designing for users. We have to observe how people behave, the steps they take, and the steps they refuse to take. Then we create an environment, or a tool, that matches that behavior, that complements that behavior, so they can achieve the things that we need them to achieve. Now,