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How a Cleaning System Gained Operational Visibility Across a Multi-Location Franchise with Asana 

Role: Project Manager and Systems Designer Client: (Client name changed for privacy.) Headquarters: Connecticut  Industry: Commercial Cleaning / Franchise Operations  Year: 2023  Team Size: 6+ staff members  Tools: Asana Areas Impacted: Customer Management, Finance, Operations, Vendor Management Client was a commercial cleaning franchise that manages operations across several locations. Their cleaning teams serve business clients

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How a Residential Leasing Firm Replaced a Manual Job Claiming Process With a Contractor Portal Using Airtable and Softr

Role: Process Designer and Developer (Contract) Client: (Client name changed for privacy.) Industry: Residential Property Leasing Year: 2024 Team Size: 14+ operational staff, 100+ contractors Tools: Airtable, Softr, JotForm, Zapier The operations team at this business realized their shared Excel spreadsheets could no longer work for managing over 100 independent contractors. Their manual processes were

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Beauty Business Automates Its Customer Lifecycle Marketing and Increases Traffic

Role: Project Manager Client: (Client name changed for privacy.) Headquarters: Houston, USA Industry: E-Commerce / Hair Care  Team Size: 2-10 Tools: Shopify, Klaviyo, ClickUp, Hotjar, Google Analytics, Canva  Year: 2024 Areas Impacted: E-Commerce, Marketing, Customer Retention, Operations The founder created a trusted brand with products that served her community. Her physical store had loyal customers

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A Truck Management System (TMS) for a Logistics and Freight Company

Role: Operations System Consultant and Designer Client: (Client name changed for privacy.) Headquarters: Illinois, USA  Industry: Logistics / Freight Transportation  Team Size: 30+ drivers, operations staff  Tools: Airtable  Year: 2024 Areas Impacted: Accounting, Dispatch, Safety, Operations This is a logistics and freight company with a fleet of drivers working under two models: Company Drivers and

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